Frequently asked questions
Everything you need to know.
What is XeroUGC.ai?▾
An AI tool that turns your script + optional product photo into a vertical UGC-style video using African AI avatars. Perfect for skincare, perfume, fashion and app reviews.
How much does a video cost?▾
1 credit per video. New users get 15 credits free on signup. Credits never expire.
How long does it take?▾
Most videos are ready in 60–90 seconds.
Can the avatar hold my product?▾
Yes — for the most authentic UGC review feel, upload a photo of you (or a model) holding the product. We'll animate that exact photo to deliver your script. If you only upload the product alone, we'll use it as the video background.
What languages are supported?▾
English, Pidgin, Yoruba, Igbo and Hausa. Voice availability depends on the avatar.
Can I download my videos?▾
Yes. Every generated video can be downloaded as MP4 in 1080×1920 (vertical / 9:16).
Do you offer refunds on credits?▾
Failed generations don't deduct credits. For other refund questions, contact support.